Shipping Policy

Thank you for choosing Fluffy & Crispy Co. We are committed to delivering our products safely and efficiently to customers across India. Please review our Shipping Policy to understand how we process and deliver your orders.

Order Processing

All orders are processed after successful payment confirmation.

• Orders are typically processed within 1–3 business days.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During festive seasons, special promotions, or high order volumes, processing times may be slightly extended.

Shipping Coverage

We currently ship our products across India.

If your location is not serviceable by our courier partners, our team will contact you regarding alternative arrangements or order cancellation.

Estimated Delivery Time

Delivery timelines may vary depending on your location:

Kerala

2–5 Business Days

South India

3–7 Business Days

Rest of India

5–10 Business Days

Please note that delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during checkout based on:

• Delivery location
• Order weight
• Courier service availability

Any promotional free shipping offers will be clearly communicated on the website when available.

Order Tracking

Once your order has been dispatched, you may receive:

• Shipment confirmation via Email or WhatsApp
• Tracking details (where available)

Customers can use the tracking information provided to monitor their shipment status.

Delivery Attempts

Our courier partners may make multiple delivery attempts.

If delivery is unsuccessful due to:

• Incorrect address
• Unreachable phone number
• Customer unavailable at delivery location

the shipment may be returned to us, and additional shipping charges may apply for re-dispatch.

Address Accuracy

Customers are responsible for providing accurate shipping information.

Please ensure the following details are correct:

• Full Name
• Complete Address
• Landmark (if applicable)
• Mobile Number
• PIN Code

Fluffy & Crispy Co. will not be responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

Damaged or Missing Packages

If your package arrives damaged or if any item is missing:

1. Take clear photographs of the package and contents.
2. Contact us within 48 hours of delivery.
3. Provide your order number and supporting images.

Our team will review the issue and assist you accordingly.

Delayed Deliveries

While we strive to deliver every order on time, delays may occasionally occur due to:

• Natural disasters
• Extreme weather conditions
• Transport disruptions
• Public holidays
• Courier network issues

We appreciate your patience and understanding in such situations.

Contact Us

For any shipping-related questions or concerns, please contact us:

Fluffy & Crispy Co.

📧 Email: fluffyandcrispyco@gmail.com

📍 Address:
G14, Gandhinagar Colony,
Chandranagar Post,
Palakkad, Kerala, India