Terms& Conditions

Welcome to Fluffy & Crispy Co. By accessing, browsing, or purchasing products from our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website.

1. Acceptance of Terms

By using this website, you confirm that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with any part of these terms, please refrain from using our website.

2. About Fluffy & Crispy Co.

Fluffy & Crispy Co. specializes in authentic homemade South Indian food products, including:

• Ragi Idli & Dosa Mix
• Classic Idli & Dosa Mix
• Idli Chutney Powder
• Other food products introduced from time to time

Our products are prepared using carefully selected ingredients and traditional recipes.

3. Product Information

We strive to ensure that all product descriptions, images, prices, and other information displayed on our website are accurate and up to date.

However:

• Product packaging may vary slightly from displayed images.
• Colors and appearance may differ depending on device settings.
• Minor updates to ingredients or packaging may occur without prior notice.

4. Pricing and Payments

• All prices displayed on the website are in Indian Rupees (₹).
• Prices are subject to change without prior notice.
• Payment must be completed before order processing.
• We reserve the right to correct pricing errors at any time.

Accepted payment methods may include UPI, debit cards, credit cards, net banking, and other available payment options.

5. Order Acceptance

After placing an order, you will receive an order confirmation.

However, Fluffy & Crispy Co. reserves the right to:

• Accept or decline any order.
• Cancel orders due to stock unavailability.
• Cancel orders due to pricing inaccuracies.
• Cancel orders suspected of fraudulent activity.

If an order is cancelled after payment, the eligible refund will be processed accordingly.

6. Shipping and Delivery

Delivery timelines are estimates and may vary depending on location, courier availability, weather conditions, or unforeseen circumstances.

Fluffy & Crispy Co. shall not be held responsible for delays caused by third-party logistics providers or events beyond our control.

Please refer to our Shipping Policy for complete details.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Due to the consumable nature of food products, returns may only be accepted under specific circumstances such as damaged, defective, or incorrect products.

8. Customer Responsibilities

Customers agree to:

• Provide accurate personal and shipping information.
• Ensure availability to receive deliveries.
• Use products according to the instructions provided.
• Store products as recommended on the packaging.

Fluffy & Crispy Co. shall not be responsible for issues arising from improper storage, handling, or preparation of products.

9. Intellectual Property Rights

All content on this website, including but not limited to:

• Logos
• Product Images
• Product Descriptions
• Graphics
• Website Design
• Text Content
• Branding Materials

is the exclusive property of Fluffy & Crispy Co. and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Fluffy & Crispy Co. shall not be liable for:

• Indirect or incidental damages
• Loss of profits
• Loss of data
• Delayed deliveries
• Service interruptions
• Issues arising from misuse of products

Customers consume and use products at their own discretion and responsibility.

11. Third-Party Services

Our website may utilize third-party services such as:

• Payment gateways
• Shipping providers
• Analytics tools

Fluffy & Crispy Co. is not responsible for the policies, actions, or services of these third parties.

12. Website Availability

We strive to maintain uninterrupted access to our website. However, we do not guarantee continuous availability and reserve the right to modify, suspend, or discontinue any part of the website without prior notice.

13. Changes to Terms & Conditions

Fluffy & Crispy Co. reserves the right to update or modify these Terms & Conditions at any time.

Changes become effective immediately upon being published on the website.

Customers are encouraged to review this page periodically.

14. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of Palakkad, Kerala.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Fluffy & Crispy Co.

📧 Email: fluffyandcrispyco@gmail.com

📍 Address:
G14, Gandhinagar Colony,
Chandranagar Post,
Palakkad, Kerala, India